Warranty

Last Updated: 31/10/24

At HydroSafe Wollongong, we are committed to providing high-quality water filtration products and services. Please review our warranty policy below for details on product warranties and service guarantees.

1. Product Warranty – Water Filters

The water filters we sell are covered by the manufacturer’s warranty. Each manufacturer’s warranty policy may vary in terms, duration, and coverage, so we encourage customers to review the specific warranty information provided with each product.

Manufacturer’s Warranty: The warranty for water filters is determined and managed by the product manufacturer. For specific warranty details, please refer to the documentation provided with your filter or visit the manufacturer’s website.
Warranty Claims: If you encounter any issues covered under the manufacturer's warranty, please contact us at info@hydrosafe.au, and we can assist in guiding you through the process.

2. Service Guarantee – Installation Services

HydroSafe Wollongong provides a 1-year guarantee on all aspects of our installation services.

Scope of Guarantee: This guarantee covers any installation-related issues, including workmanship and the secure fitting of all components.
Claim Process: Should any problems arise with your installation within the 1-year period, contact us at info@hydrosafe.au, and we will arrange an inspection and necessary repairs at no additional cost.

3. Limitations and Exclusions

Please note that our service guarantee and the manufacturer's product warranty do not cover damage caused by:

Improper use or handling
Unauthorized repairs or modifications
External factors such as water quality variations, natural wear, or damage caused by external elements

Contact Us

If you have questions or need assistance with a warranty or guarantee claim, please reach out to us at:

Email: info@hydrosafe.au